Chanel uses content to essay its rich legacy to the audience. None of their stories are about the user or the customer. Rather, they’re about the elusive charm that Coco Chanel translated to all her products. By revealing slivers of the brand, it makes users believe that they’re part of an exclusive club where limited, veiled access itself is a privilege.
You're looking for trends to see what successes you can build on and what needs improvement. Don't forget to look for gaps. Sometimes the content you most need is the content that isn't yet there. Do you have 15 posts about tools for every one case study? Are all of your posts about advanced niche topics? What if your audience is full of beginners who want to learn from other people's experience? Looking back through and classifying/quantifying your previous work gives you a bird's-eye view of where you've been in the past and where you have yet to venture.
If you’re ready to jump into content production and want to start writing right away, I understand. But at some point, you’ll need to define why you create content and what you’re trying to achieve with it. The decisions you make in this chapter will give you a strong foundation for your content marketing plan — and make you stand out as a content publishing guru.
Post consistently. Just like with your blog, it isn’t enough to post a few sporadic tweets, nor do you want to blast followers with a bunch of posts all at once. Post consistently and at effective times. We’ve found that posting early in the morning or after 5 p.m. earns the most engagement, but you can play around with timing to see what’s best for you and your audience.
An Australian company, Metro Trains, wanted to run a campaign that would promote rail safety; normally, safety messages are dull, boring, and nobody really pays attention to them. But advertising agency McCann Melbourn wanted to help Metro Trains create something that would make people sit up and listen – and that’s exactly what they achieved with “Dumb Ways to Die”.
In this pursuit, content helps companies equip their customers for success. Content shows buyers optimal uses for companies’ products and services, encouraging customers to see the good more than the bad. With a content strategy focused on customer success, businesses can devote fewer resources to putting out fires and more resources to growing their brands.
Industry Forums: Posting content on respected industry forums adds a level of authority and brand reach your company may not have had before. Sites like Business Insider or Forbes are ideal for a more general business management audience, but niche publications that are exclusive to your industry can be even better channels through which to target your core audience.
If you thought a company like Twitter doesn’t need content marketing, think again. The social media giant has been building up its Twitter Business Outlook blog with original and licensed content centered on how-tos and best practices for advertising on the platform. After all, while countless other websites and agencies counsel on how to tweet to your fullest potential, where better to hear it than straight from the source?
Don’t just assume. Research your current audience and see who’s already engaged with your brand. You can even set up simple online surveys to send to your current audience, and build audience profiles based on the results. Your audience won’t fit a single category, but research can help you develop a primary “buyer persona” that fits the profiles of much of your audience, as well as several secondary personas.
Take Patagonia's response to the Trump administration's decision to reduce the size of the Bears Ears and Grand Staircase-Escalante National Monuments. Patagonia created a visually stunning "interactive film experience" called "Defend Bears Ears," that urges people to take action. In addition, Patagonia shared dedicated posts about this hot topic on its blog, The Cleanest Line, and on social media. One post even famously declared, "The president stole your land."
But with nearly 88,000 subscribers on YouTube, it’s video that’s a clear win for the brand. Clips range from workout how-tos and style tips to interviews with athletes and astronauts. A particularly successful recent effort explores celebrity training routines, with the spot “Could You Survive Nick Young’s Workout?” garnering 806,000 views in just the last two months and driving more traffic back to the site. And it’s a good thing, given how great the content is. With a scientific bent and a thought leadership streak, new articles like food and fitness forecasts set readers on the right foot for a healthy new year – with lots of inspiring and enjoyable reading ahead.
In addition to actively populating the Above & Beyond content hub, Bed Bath & Beyond recently launched the One More Thing blog, with Of a Kind, the boutique e-commerce marketplace it acquired in 2015. The goal: To attract a more upmarket clientele. Shoppable features embedded below the stories make it seamless for readers to research and buy products mentioned in the stories. For example, in one post about keeping your shopping list on or by your front door, there's a link to a Bed Bath & Beyond dry erase board within the story, and related products are featured after the text.
While all the ways American Girl connects to its audience are too numerous to cover in this one post, I’m particularly amazed by its print publications. For instance, The Care and Keeping of You is a book all about growing up for girls. It ranks second in its category (and 71st most popular among all books on Amazon). It’s from a brand selling dolls – but the subject has nothing to do with the dolls.
While all the ways American Girl connects to its audience are too numerous to cover in this one post, I’m particularly amazed by its print publications. For instance, The Care and Keeping of You is a book all about growing up for girls. It ranks second in its category (and 76th most popular among all books on Amazon.) It’s from a brand selling dolls – but the subject has nothing to do with the dolls.
MYOB recognizes that many businesses are figuring out accounting and financial decisions as they grow, so it’s created content that positions the brand as a go-to resource to help those businesses navigate each stage of their development. The Tax Time center, for example, is angled to fit the needs of both customer groups, providing tips for those just starting out, and guides for breaking through new stages of development.
This is a great short summation of content marketing. If anyone is looking for a more in depth perspective of content marketing, check out whitepaper that Opentopic recently released: What is Content Marketing? (For the Efficient Marketer): http://opentopic.com/blog/content-marketing/content-marketing/. I found it pretty helpful. Also--you're video is no longer working...
Content marketing also provides additional benefits in that it supports other digital marketing channels. It provides additional content for social media marketing and contributes to SEO efforts by generating natural inbound links and building up good content on your website that gets found in search engines. In fact, for many companies the bulk of their SEO efforts should be focused on content marketing.
Once you’ve selected your thought leaders, it’s time to create a process for extracting their expert knowledge. Remember, your SMEs are busy people, and the last thing they probably want to do is interrupt their everyday workflow to ideate, write, edit, and publish an article. Make the process as simple for them as possible by following these steps:
What do your audiences need to know from you? Use search and social media, plus conversations with customers and your internal personnel (sales and customer service, especially) to better understand the information and persuasive requirements of your customers. Then, organize those needs by persona and funnel stage to create a map of necessary content.
Content is essential, no matter what. The focus on the term content marketing should not take our attention away from this simple fact, that is true since long before the term was invented: people ‘consume’ content, they use it to prepare a purchase, they like it regardless of their relationship with you, words and images are essential in human behavior and persuasion and content plays a role in virtually all marketing tactics. A good content marketing strategy is really a mix of different tactics and strategies, aligned with the buyer journey and overall marketing strategy.
NewsCred’s inaugural #ThinkContent Awards celebrate best-in-class content marketing brands. Their approaches are fresh, innovative, and creative. Even better, these brands have found solutions to some of content marketing’s most pressing issues, including using personalization to give people the right content at the right time, leveraging new content formats, and measuring ROI.
Michele Linn is the co-founder and chief strategy officer of Mantis Research, a consultancy focused on helping brands create and amplify original research they can use in their marketing. Before starting Mantis, Michele was head of editorial at Content Marketing Institute, where she led the company's strategic editorial direction, co-developed its annual research studies, wrote hundreds of articles, spoke at industry events and was instrumental in building the platform to 200,000 subscribers. In 2015, she was named one of Folio's Top Women in Media (Corporate Visionary). You can follow her on Twitter at @michelelinn.
27. Vitamix: Be Inspired. Everyone knows a high-speed blender boasts many applications, but Vitamix attempts to explain every use case possible on its Be Inspired site. From champagne cocktails to raw foods, Vitamix’s articles are an incredible resource for creative types with high-speed blenders. (And judging from the smashing popularity of Vitamixes, that’s a growing subset of the population.)
“Making work simpler, more pleasant, and more productive” since 2014, Slack helps business teams communicate and function more efficiently while bringing them closer to their goals. The company’s blog, Several People Are Typing, looks and reads like a top digital magazine while successfully balancing product and company information with a selection of industry stories. And its bi-monthly podcast, “Work in Progress,” explores the meaning and identity we find in work, from the gig economy to Silicon Valley and the corporate world, and how technology is affecting us all.